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45 DAY SATISFACTION GUARANTEE
If you're not satisfied, neither are we. If for any reason you're not completely
satisfied with your purchase, simply return it in its original condition within
45 days, and we'll give you a full refund of the purchase price. Just bring it, or ship it back to The Fret Store, along with your receipt, manual, blank warranty card, and all original
packaging for exchange or refund. Customer is responsible for return shipping,
if applicable. If the original purchase included shipping paid for by The Fret
Store and you no longer want the product, then we will issue a refund of the
purchase price minus our actual shipping cost.
Restrictions:
Due to certain legal and health restrictions, computer software (copyright
legislation mandates no returns on opened software), books, videos, CDs,
harmonicas, internal earphones, earplugs, and microphones are exempt from this
policy. Computers, DJ cartridges and styli, fog fluid, cleaning products,
vintage items, demo gear, opened strings, tubes and leased purchases are also
exempt, as are any items special ordered from a manufacturer for a specific
customer. Any other product exceptions will be noted on customer receipts at
time of purchase. "All original packaging" includes cables, power adapters,
manuals, blank warranty cards, etc., as well as the actual packaging.
There is a 14-day return period and 15% restocking fee on open-box returns
within the following product categories:
• Recording devices - multitrack and mixdown
• Studio monitors
• Rackmount signal processors
• DJ mixers, turntables, and CD players
• Pro workstation keyboards
• Fog machines and lighting effects
Products that are defective may be exchanged for an identical product without
the assessment of a restocking fee.
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